Manage the subscriber lifecycle at scale, unify your reference data and reduce churn — through automation and data.
Massive subscriber volumes, fragmented reference data, manual activations and support, high churn — operators must industrialise the subscriber lifecycle while cutting time and cost.
Millions of accounts, plans and movements to process every month across multiple channels, hard to industrialise.
Subscriber data scattered across CRM, billing and network systems, with duplicates and inconsistencies that distort the customer relationship.
High subscriber volatility and poorly exploited dissatisfaction signals erode customer value and profitability.
Activations, plan changes, support tickets and billing rely on slow, error-prone manual tasks.
The same Business Solutions foundations — document management, automation, governance and analytics — applied to the operator's concrete use cases.
A continuous journey where EDM captures, automation executes and data decides — with no friction for the subscriber.
Maya Feri signs up for a fibre plan from her phone on a Sunday evening. Her file moves forward on its own, step by step, all the way to activation and satisfaction tracking.
Maya picks her plan and subscribes online in minutes.
The contract and supporting documents are captured, read and indexed automatically.
EDMThe line is provisioned and activated by robots, with no re-keying.
RPAThe subscriber record is unified and cleansed in the MDM.
GovernanceUsage, satisfaction and churn signals are analysed continuously.
BIMaya gets the right offer at the right time and stays loyal.
Fewer manual steps, shorter lead times and reliable data — benefiting profitability and the subscriber experience alike.
Sign-up, activation and plan changes orchestrated end to end.
Automated provisioning, with no re-keying or journey breaks.
A single, cleansed subscriber record shared across all teams.
Tickets and requests handled by robots, support costs under control.
Churn scoring and retention actions at the right moment.
Transparency, online tracking and relevant offers across the lifecycle.
We integrate and operate your document and automation foundation with the market's leading vendors.
From sign-up to loyalty, we accelerate your subscriber lifecycle and make your data reliable. Leave us your details and an expert will get back to you.