Digitise citizen applications, make case processing transparent and archive with legal certainty, for efficient, trusted public services.
Citizen applications, supporting documents, the demand for transparency and certified archiving — the public sector must handle growing volumes while cutting turnaround times and strengthening citizens' trust.
Requests, supporting documents and citizen files pile up across scattered channels, hard to find and hard to trace.
Every manual step lengthens request handling and keeps citizens waiting, at the expense of service quality.
Decision traceability, GDPR and certified archiving demand a reliable audit trail across the whole chain.
Tracking turnaround times, volumes and satisfaction drives public service efficiency and citizens' trust.
The same Business Solutions foundations — document management, automation, governance and analytics — applied to the concrete use cases of public administration.
A continuous journey where document management captures, automation reviews and data decides — with no friction for the citizen.
Maya Feri submits an online application on a Sunday evening from her citizen portal. Her file moves forward on its own, step after step, through to the response and its archiving.
Maya submits her application online, with supporting documents.
Documents are captured, read and indexed automatically.
EDMAdmissibility, checks and consistency verified by software robots.
RPACitizen reference data validates and enriches the file.
GovernanceTurnaround times and transparency tracked in real time by BI.
BIThe response is notified and the file archived with legal certainty.
Fewer manual steps, shorter turnaround times and reliable data — benefiting both service efficiency and citizens' trust.
An end-to-end digital journey, from submission to notified response.
Automated capture, checks and review, with no re-keying or friction.
Online tracking and decision traceability across the whole chain.
Archiving with legal certainty and a GDPR-compliant audit trail.
Turnaround times, volumes and satisfaction tracked in real time by BI.
Transparency, online tracking and faster responses.
We integrate and operate your document management and automation foundation with the market's leading software vendors.
From citizen request to archived response, we accelerate your journeys and make your data reliable. Leave us your details and an expert will get back to you.