Anticipate churn, personalize every interaction and grow customer value with data, behavioral scoring and automation.
Our software brings together the 360° customer view, churn detection, next best action and offer personalization, turning every signal into a retention action.
Software built, deployed and operated by Intervalle, fed by your core banking data.
From the 360° customer view to the churn score and offer personalization, see customer experience exactly as it is managed in the back office, in a single tool.
The advisor gets Maya Feri's consolidated profile, her churn score and the detected signals, with the recommended next best action, on a single view.
Each segment is measured, then matched to the offers that fit it. Recommendations are ranked by expected uplift, to focus effort where it pays off.
From the 360° customer view to personalization, a managed and augmented relationship.
Consolidated profile, held products and interaction history, brought together on a single view.
Weak signals are detected and projected into departure risk, before it happens.
Each customer gets a living score, fed continuously by their usage and activity.
The most relevant retention action is proposed, with an alert at the right moment.
Offers and services tailored to each segment, prioritized by expected uplift.
Satisfaction and recommendation tracked over time, channel by channel.
Stronger retention, a personalized relationship, rising customer value.
Departure risk is detected in time, to act before it's too late.
Automated retention journeys that keep at-risk customers.
The right offer to the right segment, at the right time, on the right channel.
Every advisor knows what to offer, in real time, without guessing.
NPS tracked continuously informs every relationship decision.
Targeted cross-sell and up-sell grow the value of every customer.
Indicative figures, varying with context and scope.
A controlled rollout, from the 360° view to continuous improvement.
Consolidation of customer data and building of the 360° view, fed by core banking.
Churn models and behavioral scores calibrated on your segments.
Personalization rules and retention journeys activated at the right moment.
NPS and results tracking, with models optimized over time.
Six stages of the customer lifecycle — from onboarding to collections, on to improving customer experience — built on a cross-cutting automation and data foundation that connects them and improves them continuously.
From the first interaction to account opening: smooth, compliant onboarding for individuals and businesses alike.
Learn more →Accounts, products, cards, accounting and treasury on the Infosys Finacle suite, implemented and operated by our teams.
Learn more →Secure, compliant payment journeys: e-wallet, mobile banking and card switch.
Learn more →Two dimensions mastered: credit risk across the loan cycle, and balance-sheet risk (ALM, capital) steered at bank level.
Learn more →In the event of default, our solution automates the collections process — through to litigation management when needed.
Learn more →Data and automation in service of the relationship: anticipate churn risk and deliver hyper-personalized experiences that grow satisfaction and revenue.
Customer experience is this loyalty and personalization stage.
Learn more →A concrete retention scenario, from signal to loyalty.
Maya Feri's churn score is climbing: declining activity and a recent complaint. The system classes her as medium risk and surfaces the signal at the right moment.
Activity down 32% and a complaint — the churn score rises to 61 out of 100.
A Premium loyalty offer is recommended, with 82% confidence.
The offer is accepted, the relationship recovers and the score drops back into the controlled zone.
Departure risk is identified before it becomes irreversible.
The best offer is proposed to the right segment, at the right time.
The result is tracked, from churn score to post-action satisfaction.
Request a demo: we'll show you how to anticipate churn, trigger the next best action and personalize offers to build loyalty and grow customer value. Leave us your details and an expert will get back to you.