Business Solutions · Healthcare

Healthcare: the digitised, secure and traceable patient record.

Digitise the patient record, secure administrative flows and trace every access, for smoother, safer and fully compliant care across all your facilities and pathways.

Digitised record
Traced access
Secure flows
Healthcare sector challenges

A sector under documentary and regulatory pressure.

Patient records, admission flows, confidentiality requirements and interoperability — healthcare facilities must handle growing volumes while securing access and streamlining administrative journeys.

Record volumes

Patient records, reports and administrative documents pile up across scattered channels, hard to retrieve and archive.

Confidentiality and traceability

The sensitivity of the data demands knowing who accesses what, and when, with a reliable audit trail on every record.

Complex administrative flows

Admission, billing and reminders multiply manual steps, lengthening lead times and tying up teams.

Compliance and interoperability

GDPR, healthcare-specific data requirements and cross-system exchanges call for governed, interoperable data.

Our building blocks for healthcare

Four building blocks, one end-to-end administrative journey.

The same Business Solutions foundations — EDM, automation, governance and steering — applied to the documentary and administrative use cases of healthcare facilities.

EDM · Document Management

Digitise the patient record

  • Digitised, indexed and centralised patient record
  • Multichannel document capture and automatic data extraction
  • Evidential archiving of administrative documents
Explore EDM
Automation & RPA

Automate administrative flows

  • Admission and billing flows automated end to end
  • Checks, administrative rules and reminders run by robots
  • Seamless journeys, less re-keying for teams
Explore Automation & RPA
Data Governance

Govern healthcare data

  • Healthcare data governed, cleansed and deduplicated
  • Access traceability, data quality and GDPR compliance
  • Unified patient view for authorised administrative staff
Explore Data Governance
Business Intelligence

Steer activity and quality

  • Steering of activity and administrative lead times
  • Service quality and patient satisfaction indicators
  • Actionable reporting and dashboards for management
Explore BI
Illustrated use case

From admission to follow-up.

A continuous journey where EDM captures, automation executes and data decides — with no administrative break for the patient.

MF

Maya Feri is admitted for a consultation. Her administrative record moves forward on its own, step after step, with traced access at every intervention.

  1. 1

    Admission

    Maya registers online, supporting administrative documents in hand.

  2. 2

    Record

    Documents are captured, read and indexed in the patient record.

    EDM
  3. 3

    Administrative flows

    Admission and billing orchestrated by robots.

    RPA
  4. 4

    Traced access

    Every view of the record is logged and secured.

    Governance
  5. 5

    Steering

    Lead times and service quality tracked in real time.

    BI
  6. 6

    Patient follow-up

    Maya tracks her record and shares feedback at the end of the journey.

Before scattered paper flows After a 100% digitised record, traced access
What it delivers

Measurable gains for the facility and the patient.

Fewer manual handovers, shorter lead times and controlled access — for smoother care as much as for compliance.

Digitised record

A centralised, indexed patient record accessible to authorised teams.

Smooth admission

Registration, documents and billing automated, with no re-keying or breaks.

Traced access

Full logging of record views and an audit trail on every file.

Controlled compliance

Evidential archiving and governance of healthcare data.

Steered activity

Administrative lead times and service quality tracked in real time by BI.

Satisfied patients

Transparency, online tracking and a faster administrative journey.

100%
Digitised records
−40%
Administrative lead times
100%
Access traceability
+20%
Patient satisfaction
Partners & references

Proven platforms for healthcare.

We integrate and operate your document and automation foundation with the market-leading vendors.

IBM OpenText BMC
Explore other sectors

The same building blocks, tailored to every industry.

A healthcare project to digitise?

From admission to follow-up, we digitise your records, secure your flows and trace every access. Leave us your details and an expert will get back to you.